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Terms of Service

How we do business


Contact Information

1. Placing Orders

1.1. Browse for the desired product on our website.

1.2. Select the correct size and color.

1.3. Add all desired items to your cart and proceed to checkout.

1.4. Enter your shipping and billing details.

1.5. Review your order carefully and click 'place order'.

1.6. Complete the payment. You will receive a confirmation email once the order is placed.

2. Shipping Policy

2.1. All orders are shipped from the Netherlands.

2.2. We strive to package your order on the same day it is placed, but this is not always possible.

2.3. After placing your order, you will receive a confirmation email with a track & trace code (if applicable).

2.4. KREM Clothing is not liable for delays beyond our control, such as natural disasters.

2.5. All KREM Clothing products are only shipped within the Netherlands. Estimated delivery times and shipping costs are provided at the checkout page.

2.6. Free shipping applies in the following cases:

  • Within the Netherlands for orders over €90.

  • Within a 30 km radius when "Krem Express" is chosen.



3. Return Policy

3.1. You have the right to return your order within 14 days of receipt.

3.2. Products can be exchanged within these 14 days by returning them and placing a new order.

3.3. Returns are only accepted if the products are in the same condition as when delivered.

3.4. KREM Clothing is not responsible for lost or delayed return shipments.

3.5. After receiving and inspecting the returned products, the owed amount will be refunded within 30 days. Return costs will be deducted from the refund amount.

4. Price Changes

4.1. All prices of our products include 21% VAT and are displayed in euros.

4.2. Shipping costs are calculated separately and may vary by location.

4.3. KREM Clothing reserves the right to change product prices at any time without prior notice.

5. Privacy

5.1. Personal information you provide to us is used solely for KREM-related matters.

5.2. Email addresses subscribed to our newsletter are used only for sending news and updates.

5.3. For orders, we require additional information, such as your address, to ensure proper delivery of your package.

5.4. We will always limit the information we need from you to the minimum necessary. Our full privacy policy can be read on our website.

6. Availability

6.1. In the rare case that a product listed as in stock is not available, we will contact you to discuss alternatives or arrange a refund.

6.2. You can leave your email on the product page to be notified when an out-of-stock product is back in stock.



7. Payment Methods

7.1. We accept the following payment methods:

  • iDeal

  • Credit Card

  • Klarna

  • Apple Pay

  • Google Pay

Company Information

  • Name: Y.M.G.D. V.O.F.

  • Address: Stan Laurelstraat 10, 1325 CV Almere, Flevoland, Netherlands

  • Chamber of Commerce Number: 83345922

  • VAT Number: NL862837935B01

For further questions or comments, please contact us using the information provided above.

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